Peterborough
My client, a forward-thinking leader in the insurance industry, is seeking a Senior Commercial Insurance Advisor to join their innovative digital broking team. This exciting opportunity allows you to shape the future of AI-driven insurance, driving seamless self-service and digital-first experiences for customers.
Key Responsibilities:
- Handle customer inquiries via live chat and phone, providing top-tier service
- Manage customer escalations for complex service issues
- Act as the first line of support for team members and provide guidance
- Refine AI Chatbot responses and track customer engagement trends
- Contribute to operational decision-making and improve service delivery
- Lead initiatives to enhance team performance and customer satisfaction
Skills & Experience:
- Extensive experience in commercial insurance with increasing responsibility
- Proven ability to support or mentor small teams in operational or service decisions
- Experience in internal process improvements and customer service strategies
- Strong operational knowledge of commercial product servicing
- Familiarity with FCA compliance and insurance policy management
- Ability to simplify complex insurance concepts for customers
- Adaptability and agility in a fast-paced, digital environment
What next?
Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.
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