Key Account Manager

We are working with an award winning, growing National Waste Management business in the hunt for a Key Account Manager. This business are in growth mode, and are backed by an even larger national brand. They have won several awards over the last decade.

Salary – depending on experience: 35-40k base, plus £4,800 car allowance, plus company benefits.

• Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
• Complete and maintain an Account Development Plan (ADP),
• Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
• Meet with the customer regularly to review and continually improve the service,
• Take ownership of the strategy for retention and growth
• Identify and communicate risks/threats and solutions promptly,
• Identify opportunities for cross selling and upselling waste/resource management solutions.
• Contribute to the timely preparation of financial forecasts and budgets.
• Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
• Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.

Experience:

• Extensive experience of working within the waste industry.
• Proven track record of achieving successful operation, retention, and growth of existing accounts.
• Extensive experience in customer service/ account management teams.

Skills:

• Strong confident personality with the drive and determination to meet with customers and make a difference.
• Excellent written/ oral communication, interpersonal and presentation skills.
• The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
• Be self-motivated and highly motivated to continually improve service delivery and value. Hold high numeracy skills
• The ability to manage multiple relationships simultaneously.
• The ability to prioritise tasks and manage time/ workload efficiently.
• Effective and efficient at problem solving.

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