DUA Operations Manager

Job Title: Delegated Underwriting Authority (DUA) Manager
Location: Hybrid – London
Salary: £65k – £85k 

Our insurance client is looking for a Delegated Underwriting Authority (DUA) Manager to be responsible for overseeing all aspects of delegated authority arrangements, including the setup, monitoring, governance, and performance evaluation of coverholders and third-party administrators (TPAs). This role ensures compliance with regulatory and internal standards (e.g., Lloyd’s, FCA, PRA) and supports underwriting strategy by managing risk, ensuring quality control, and optimizing the performance of delegated partners.

Required skills:

• Strong experience in delegated underwriting, compliance, or insurance operations, preferably in the Lloyd’s/London Market.
• Strong knowledge of the Lloyd’s delegated authority framework and systems (e.g., Atlas, DCOM)
• Experience managing or auditing coverholders and TPAs.
• Familiarity with relevant regulatory frameworks (FCA, PRA, Lloyd’s).
• Bachelor’s degree in a relevant field (e.g., Insurance, Business, Risk Management) or equivalent work experience.
• ACII qualification or progress toward it is highly desirable.

Key Responsibilities:

• Manage the full lifecycle of delegated underwriting authority arrangements, including due diligence, onboarding, oversight, and renewals.
• Monitor coverholder performance, underwriting results, and adherence to binding authority agreements.
• Maintain accurate and up-to-date records in relevant systems (e.g., Atlas, DCOM, DAM).
• Ensure compliance with internal underwriting guidelines, regulatory requirements, and Lloyd’s minimum standards.
• Lead audits and reviews of coverholders and TPAs, coordinating with internal audit teams and external consultants where necessary.
• Produce regular MI reports for internal stakeholders on coverholder performance, risk exposure, and compliance.
• Serve as the key point of contact between underwriting teams, compliance, finance, and external coverholders.
• Contribute to the development and implementation of DUA policies and best practices.
• Identify and mitigate risks associated with delegated underwriting.