Central Services Representative

Are you a detail-focused, customer-centric professional with experience in mortgage administration or arrears management? Join a well-established and values-driven financial services provider making a real difference to their members.

We’re working with a highly regarded and growing mutual organisation that prides itself on personal service and a supportive culture. This is a great opportunity to become part of a friendly, collaborative team offering real stability, training, and long-term progression.

The Role:

As a Central Services Representative, you’ll play a crucial part in supporting mortgage customers by providing high-quality administrative and technical support. Your day-to-day responsibilities will include:

• Handling mortgage account queries, including payments, redemptions, and term changes

• Managing early-stage arrears cases with empathy and care, ensuring compliance with regulatory guidelines

• Preparing documentation and correspondence for internal teams and external customers

• Supporting mortgage servicing processes including statements, annual reviews, and payment schedules

• Working collaboratively across teams to ensure accurate, efficient service delivery

What You’ll Bring:

• Previous experience in mortgage administration, servicing, or arrears management

• Excellent attention to detail and ability to manage sensitive financial data

• Strong communication skills with a customer-first approach

• Familiarity with FCA regulations and mortgage industry processes (advantageous)

• A team-player mindset and proactive attitude

Why Join?

• A genuinely warm and people-focused environment

• Hybrid working options and flexible benefits

• Full training and support from a knowledgeable team

• Opportunities for growth and development within a growing organisation

If you’re passionate about delivering great service and want to join a business where people come first – this could be the ideal next step in your career.

Apply now to find out more and take the first step toward joining a truly supportive team.