The advantage of permanent roles in IT
by Heat Recruitment
by Glen Pearse
In the era of Tron, the role of the IT professional was just like the movie – almost magical.
New-fangled contraptions called computers slowly started to enter, and eventually, dominate the workplace. All this new tech was often too much for those who weren’t early adopters, and thus the early adopters ascended to their rightful place as kings of the computers.
In the modern age, society has inevitably become more tech savvy. Gone are the days where lost passwords, router failures and remote workers required assistance from a trained IT professional. Today, many businesses are capitalising on the growing gig economy to hire support contractors. Others seek out the support of managed service providers (MSPs) to care for their IT infrastructure. While these industries certainly have their benefits, there are many advantages to having a dedicated, well-trained IT Pro on hand all year round.
Keeping ahead of the curve
The digital revolution is well and truly underway, and the rapid rate at which new technology is evolving has reached unprecedented levels. Businesses that regularly refresh their internal technology can seize that early worm advantage and operate in environments their competitors were not even aware of; they can move fast to meet shifting customer demands with a helping hand of an IT expert.
If your current infrastructure is cared for by an MSP, you may have limited opportunities to ask about new innovations, and they may be reluctant to push you on upgrading your systems over fear of sounding “salesy”. By hiring for a permanent IT role, you can utilise their understanding and prowess in their field to future-proof your firm.
Someone you can rely on
Most 21stcentury businesses have diverse mix of staff. Though Millennials and Gen Z may have been blessed with being born into a digital universe, Baby Boomers and Gen X still make up a large percentage of the workplace. These generations may still have difficulty completing more intermediate technological tasks. By having trained IT staff available, businesses have a reassuring resource to rely on when these more difficult tasks cannot be resolved by themselves.
The permanent presence IT professionals offer may not be totally utilised 24/7, but the alternative can be much more damaging to productivity. Let’s play out this scenario in the modern workplace: The time is 09:05. Your staff have started the day on a high, and you can almost hear the productivity. Fingers are batting away on keyboards, and the phones are already off the hook.
Then – all of a sudden – silence. The internet has gone down.
Your remote workers are no longer connected to your servers – unable to access important documents, while your office staff are shrugging their shoulders or already using mobile data to browse social media.
You pick up your phone to call your MSP, but the phone system has just gone the way of your productivity: it’s died a slow death. After a few rounds of “turn it off and on again”, you call them from your mobile. They’ll be over before midday – but in the business world, that’s a long time to wait. If only you had someone on premise to resolve the issue, the break in productivity would be barely big enough to impact workflow.
The security guard to your systems
Ransomware topped the headlines in 2017, crippling businesses and public organisations through financial and reputational damage. Of course, it’s easy to assume your business won’t be next – but that’s a dangerous game to play. While an outsourced contractor may be able to provide ad-hoc support, a security breach is a crisis far worse than an internet outage. Waiting until midday could see your network breached and your data in the hands of criminals who found an easy way in.
In these high-risk scenarios, it is imperative to have a trained IT professional on hand who understands the intricacies of your setup. Outsourced solutions can often be slow to react to disaster recovery and will inevitably have a lesser understanding of your internal systems.
Sure, that won’t matter if your business never faces a threat – but cybercriminals are eager opportunists. Where they see an entrance, they will move in: when they do, who would you rather rely on? A permanent IT expert who knows the systems inside out or an external contractor? The choice is yours.