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IT: AI, automation and future tech. How IT leaders can drive forward adoption

by Heat Recruitment

In the last twenty years, “smart” technology has enjoyed unprecedented acceleration, irrevocably transforming the way we live and work. At the tap of a button, or even the call of a name, we can gain the answers to all of life’s greatest questions.

On the back of recent tech developments, artificial intelligence and automation have finally made their way into the workplace, helping us simplify processes, tackle time-consuming tasks with ease, and drive efficiency throughout an organisation.

However, while early adopters have moved fast to integrate this new technology into their operations, many business leaders and employees remain sceptical. With each day bringing new developments to technology, there’s never been a better time to prepare your business for this brave new world. But how can IT managers inspire the change?

Choose technology wisely

Whether you’re in the market for a new CRM, a time-tracking software, a document review programme or a reporting tool, take care to choose a solution that is not only functional, but user-friendly.

Not all employees are tech-savvy. Asking them to integrate a tool into their daily lives that causes more confusion than assistance will lead to a lack of engagement and, in turn, stalled adoption.

Instead, give employees control of the tools they use by encouraging them to trial various solutions until they find one that complements their work flow.

Paint it as a priority

According to a US study, the vast majority of managers believe that “achieving digital transformation is critical” to their organisations. Despite this, 63% of respondents claimed the pace of technological change in their workplaces was too slow; an issue which they attributed to a “lack of urgency” and poor communication about the strategic benefits.

If IT leaders are to inspire a technological revolution in the workplace, they must make a strong case for adoption. In order for employees to welcome new technology, they must understand how it is benefiting their own work, as well as that of the wider business.

This is the job of an IT manager – helping teams understand how technology can make their lives easier, or conversely, how failing to adopt this technology will make their lives harder.

Create a narrative for transformation

Often, those without a background in IT and tech are unable to see the potential of certain technologies – but that doesn’t mean they should remain in the dark.

In most cases, the best way to inspire technological adoption is to align the benefits of a particular tool or programme with wider business objectives. Perhaps it will help the company quantify its marketing efforts; maybe it will help employees track customer data more easily.

It could even be a tool designed to assist in employee training, an essential component of any staff retention strategy.

Provide ongoing training

Even if the technology in question is as intuitive as it gets, never underestimate the importance of ongoing training.

For one, different departments may use it in different ways, making it essential to have employees from all areas of the business familiar with the various capabilities – not to mention troubleshooting. Due to the fast pace at which technology is moving, a one-and-done session simply won’t suffice.

Afraid to be labelled luddites, unsure employees often hesitate to ask for help with IT issues that they believe will garner an eye-roll. Instead, comprehensive and engaging training resources should be at hand for all employees to access at any given time. With the right building blocks in place, IT leaders can roll out the latest technology throughout the workplace with ease.

If you’re looking for your next IT role, or are an employer looking to find top talent, get in touch with the Heat Recruitment team today. We’re experts in all things tech, and can match your requirements with what you need.

By Amber Rowbottom