Practice Manager (EB)

Business Support Manager – Employee Benefits
Location: Ellesmere Port, Cheshire (Hybrid Working Model)
Contract: Permanent, Full-Time (35 hours per week)

The Opportunity
A well-established international financial services firm is seeking a driven and solutions-oriented Business Support Manager to lead operational delivery across its Employee Benefits and International Retirement Plan teams.

This role sits at the intersection of operational oversight and team leadership, offering the right candidate the chance to make a strategic impact while remaining hands-on in day-to-day performance management and service execution.

You will manage a team of administrators and work alongside Consultants to ensure seamless implementation, renewal and administration of a wide variety of group schemes and benefits programs.

Key Responsibilities

• Prioritise, monitor and allocate daily workloads across the team

• Maintain task accuracy and ensure timely delivery of objectives

• Review and refine operational procedures for efficiency and compliance

• Oversee scheme renewals and ensure appropriate process execution

• Act as a subject matter expert on group products and operational workflows

• Drive performance, team cohesion and service excellence

Ideal Background
This role requires either direct experience in group employee benefits or transferable experience from an operational leadership role within financial services. The ability to lead from the front, streamline operations and maintain client-focused service levels is critical.

You’ll Stand Out If You Have:

• Knowledge of group risk, group pensions, private medical, cash plans or similar products

• A background in an IFA, broker, or provider environment

• Strong leadership skills with a hands-on, people-focused management style

• Excellent written and verbal communication skills

• High attention to detail and confident use of Microsoft Word and Excel

• A proactive approach to problem-solving and process improvement

• Ability to thrive in a fast-paced, multi-disciplinary environment

What’s In It for You?

• Competitive salary, based on experience

• 25 days annual leave (plus bank holidays)

• Flexible working options

• Profit share scheme

• Loyalty bonuses at 5, 10, 15, and 20 years’ service

• Pension scheme and life assurance

• Income protection cover

• Health cash plan and access to virtual GP and counselling services

• Support with professional qualifications and ongoing development

• Free parking and regular company social events

• Refer-a-friend bonus scheme

Apply now to become a key player in a growing international business where your skills won’t be lost in the noise.