BIRMINGHAM
The Head of Operations plays a critical leadership role across the Group, ensuring the effective delivery of operational services and continuous improvement initiatives across both the insurance broking and compliance consultancy divisions. This role oversees a high-performing central operations team, delivering system, process, and infrastructure solutions that enable the wider business to grow, integrate acquisitions, maintain compliance, and deliver exceptional client service. You will lead cross-functional project delivery, system migrations, acquisition integrations, resource planning, and major transformation initiatives – helping to translate group-wide strategy into practical and efficient operational outcomes
Skills and Experience Required
• Proven track record in senior operational leadership, ideally within insurance broking or
financial services.
• Strong project and change management skills with the ability to lead multiple complex
workstreams.
• Experience of systems migration and acquisition integration.
• Knowledge of insurance operating models and the regulatory environment (e.g. FCA).
• Highly developed interpersonal and stakeholder engagement skills.
• Ability to lead through ambiguity and prioritise under pressure.
• Comfortable handling detail while maintaining a strategic view.
• Experience with platforms such as Acturis, SchemeServe, Monday.com, and VoIP systems.
(Desirable)
• Exposure to IT or telephony platforms in a leadership context. (Desirable)
• Understanding of resource modelling and MI/reporting for performance management.
(Desirable)
Benefits
• Competitive Salary up to £65,000 including a car allowance.
• Play a central role in shaping operational success and integration across a growing group.
• A role with reach, visibility, and tangible impact across multiple businesses.
• Supportive culture with a focus on collaboration, performance, and innovation
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