Customer Service Advisor

Customer Service Advisor Position Available

Company Information: Confidential

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a Customer Service Advisor to join our team.

The Role:

As a Customer Service Advisor, you will be responsible for:

• Preparing quotations
• Processing sales orders, returns, and warranty requests
• Handling incoming calls and general inquiries
• Ensuring that all emails are dealt with promptly and professionally
• Supporting Area Sales Managers and customers with general questions and ad hoc reports
• Working closely with other departments to ensure smooth office operations

Ideal Candidate Profile:

We are looking for someone with:

• Previous customer service experience (preferred)
• Excellent telephone manner
• Good knowledge of Microsoft Outlook, Excel, and Word
• Knowledge of SAP (ideal but not required)
• Interest or previous experience in the tool industry

The Perks:

• Permanent, full-time position (subject to satisfactory 6-month probation period)
• Salary range: £18,500 to £24,000 DOE
• Pension scheme
• Cashback healthcare scheme
• 20 days holiday, plus an extra 3 to be taken over the Christmas period
• 8 days bank holiday
• Free parking
• Free beverages
• Monday to Friday schedule (37.5 hours per week)
• 4pm finish on Fridays

If you’re ready to join a dynamic team and make a difference, apply now!