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Platform Administrator


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Salary Competitive

Job title: Platform Administrator
Salary: up to £25,000
Working pattern: Hybrid – 2 days in the office, 3 at home
Location: Chelmsford / Bath / Cheltenham / Mansfield 
Reporting to: Client Support Leader


  • Accountable for monitoring internal and external mailboxes and managing queries through to completion.
  • Accountable for providing support and answering queries via Advance platform helpline for external Customers.
  • Supporting with transactional processing and technical queries.
  • Monitoring, and escalating Advance Platform client transfers following agreed procedures.
  • Maintaining data on the Back Office system in line with the company processes, ensuring that we have accurate client records and data for information reporting.


  • Experience in an administrative role within Financial Services.  
  • Experience of working in a small to medium sized financial services environment.
  • Microsoft Office products including Word, Excel, Outlook and PowerPoint
  • Ability to consistently deliver within service standards.
  • Strong organisational skills, flexible and proactive approach.


  • 25 days annual leave plus bank holidays
  • Life Assurance: 
  • Pension Scheme – 5% company contribution
  • Private Medical Insurance (Bupa)
  • Health Cash Plan (Medicash)
  • Income Protection: Monthly income provision if you’re unable to work due to illness or injury.
Back To Platform Administrator Job Description

Application For Platform Administrator