The Operations Manager has primary responsibilities for the provision of administrations services to companies clients. The role holder will contribute to the strategy and to the development of multiple client delivery strategies and ensure delivery within SLAs.
In addition, you will take responsibility for all aspects of the administration service, ensuring agreed contractual obligations are met for all clients along with ensuring all quality and compliance standards are implemented and maintained.
Ensure continuous review of all processes to ensure these comply with those relating to Treating Customers Fairly
Have overall responsibility for the monitoring and provision of evidence of the quality of the administration staff work, ensuring any issues are raised with the client and the individual, taking action where appropriate.
Manage all projects in accordance with the project management standards ensuring a business case, risk and issues log, project plan and regular updates are produced.
Analyse, evaluate and prioritise all project risks and potential consequences and develop and recommend response options for reducing risk to a level of acceptability
Ensure the provision of a prompt, cost effective and high-quality service to our client’s introducers of new business.
Responsible for ensuring you remain up to date and fully conversant with any relevant legislation/regulatory requirements applicable to your role and business area. This includes having an understanding of all company policies and of relevant Assurance policies
Implement, monitor and action all required internal and external control mechanisms to ensure compliance with all relevant regulatory bodies
Direct the automation of processes; define/develop and help build the necessary arrears strategies across the entire L&P portfolio to drive performance and profitability.
Conduct the performance management and appraisal process for all direct reports
Identify Team training needs and develop and maintain skills and competency training, working closely with Business Coach/Training
Provide personal coaching and support to staff and install confidence in their ability to achieve individual and team targets
What’s needed for me to be considered?
Previous experience in a similar role ideally an IFA firm
Experience of Advisor Office is essential
Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.
Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career!
Job Synonyms: Administration Manager, Office Manager