Home Emergency Adviser

  • Shortlist
Location Croydon , Greater London
Sector Insurance
Salary £22,400 Per Annum
Type Permanent
Consultant Dave Dewey
Ref 58841

A leading provider of Home Emergency Assistance who represent a number of brands are now looking to add empathetic Customer Service Advisers to their team in Croydon.

 

The Opportunity

If you are currently working in a Customer Service environment, whether that be in retail or an office environment, then this could be the next challenge that you are looking for.

 

You will be working a shift pattern, which does involve nightshifts after 6 months based on an 8 week rota, to provide a high level of service to the end user when they have a home emergency in line with their Insurance Policy coverage.

 

You will act as the First Notification with the customer so you will be required to take down a lot of information both efficiently and accurately to enable to deal with the situation adhering to company SLA’s.

 

Although this role does require you do work a shift pattern, which will include weekends and bank holidays, this will also present you with the opportunity to increase your earnings.

 

What’s needed for me to be considered?

Previous experience in a customer service capacity

An empathetic and understanding approach

The ability to gain and input accurate information to help the customer

 

What next?

Apply today to be considered for this opportunity.  If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client.  In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

 

Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.