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First Line Support

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Location

Glasgow

Salary £20000 - £28000
TypePermanent
WorkplaceOn-Site
Ref83844

Recruiter Managing This Role

First Line Support / 1st Line Support / IT Helpdesk / Software / Applications / RPA / Automation / Permanent / Glasgow / Liverpool / UK Applicants Only

Location – Glasgow or Liverpool – Onsite (UK Applicants Only)

Salary – £20 – £28K depending on Experience.

I am lucky enough to be working with a leading business making huge strides into RPA and Automation and is looking to hire a First Line Support professional to join their team on a permanent basis. 

This role is aimed at someone with either a year of Helpdesk/First Line experience or someone working in a call centre environment or customer services but who has a strong interest in Software and Automation technology. 

Ideally you will have a technical degree although this is not paramount, a strong desire to learn is however paramount.  

You will be the first port of call for all support queries and this role will teach you huge amounts. 

First Line Support Specification:

  • Experience of supporting customers with IT or software product issues.
  • Exceptional customer service orientation, highly skilled in providing a first-class customer service.
  • A logical mind with a good understanding of technical issues and how to troubleshoot them.
  • Great communicator with customers and with your team.
  • Great organisational skills, to schedule automations, monitor resources, and log issues.
  • Proficient with Microsoft Office – Word, Excel, PowerPoint, PowerBi (Not Essential but desirable).
  • A desire to learn. This role is a fantastic opportunity for the right person to learn all about Intelligent Automation technologies.
  • Experience in IT professionally or personally (E.g. Built your own PC).
  • Degree in Computer Science, Maths, or Similar. (Not essential)
  • Some experience in UiPath products is desirable but not essential as training will be provided.

If you have the desired skills and experience as First Line Support or similar, then please send me your CV and I will call you in the strictest confidence.

First Line Support / 1st Line Support / IT Helpdesk / Software / Applications / RPA / Automation / Permanent / Glasgow / Liverpool / UK Applicants Only

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Application For First Line Support