Customer Success Lead – GBS Service Line

Customer Success Lead / Automation / UK / Remote / Permanent / EU
Location – Remote (EU based applicants only)

Salary – £70, 000 plus Bonuses (Depending on Experience)

I am lucky enough to be working with an Automation consultancy who are looking to hire a Customer Success Lead on a permanent basis.   You will need experience in BPO, GBS or SSC to be considered for this role. 

Customer Success Lead Specification:

• Lead the customer success initiative, in partnership with the SLT.
• Experience with Automation customer success
• Assess and refine the customer success program.
• Partner closely with the Sales organisation to understand the opportunities and gaps in driving success at clients’ customers.
• Create and maintain the data and reporting framework to measure the key KPIs for customer success.
• Support a targeted set of customers in driving success, thereby also informing the strategy and roadmap for Customer success.
• Proven experience in Customer Success in the technology/automation industry
• Good strategic thinking skills and problem-solving ability
• Strong analytical ability, comfort in manipulating data
• Stakeholder management experience and experience of influencing stakeholders
• Project management skills and experience of delivering transformation. Connector of dots and a collaborator who can work across teams and function.
• Driven, enthusiastic professional who can work in a fast-paced environment.
• Self-starter with a can do attitude.

If you are Customer Success Lead and would like to learn more, please send me your CV and I will call you to discuss it.

Customer Success Lead / Automation / UK / Remote / Permanent / EU

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