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Customer Success Lead – GBS Service Line


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Salary £65000 - £70000

Recruiter Managing This Role

Customer Success Lead / Automation / UK / Remote / Permanent / EU
Location – Remote (EU based applicants only)

Salary – £70, 000 plus Bonuses (Depending on Experience)

I am lucky enough to be working with an Automation consultancy who are looking to hire a Customer Success Lead on a permanent basis.   You will need experience in BPO, GBS or SSC to be considered for this role. 

Customer Success Lead Specification:

  • Lead the customer success initiative, in partnership with the SLT.
  • Experience with Automation customer success
  • Assess and refine the customer success program.
  • Partner closely with the Sales organisation to understand the opportunities and gaps in driving success at clients’ customers.
  • Create and maintain the data and reporting framework to measure the key KPIs for customer success.
  • Support a targeted set of customers in driving success, thereby also informing the strategy and roadmap for Customer success.
  • Proven experience in Customer Success in the technology/automation industry
  • Good strategic thinking skills and problem-solving ability
  • Strong analytical ability, comfort in manipulating data
  • Stakeholder management experience and experience of influencing stakeholders
  • Project management skills and experience of delivering transformation. Connector of dots and a collaborator who can work across teams and function.
  • Driven, enthusiastic professional who can work in a fast-paced environment.
  • Self-starter with a can do attitude.

If you are Customer Success Lead and would like to learn more, please send me your CV and I will call you to discuss it.

Customer Success Lead / Automation / UK / Remote / Permanent / EU


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