Customer Service Advisor – Roadside Assistance

  • Shortlist
Location Croydon , Surrey
Sector Insurance
Salary £22,440 Per Annum
Type Permanent
Consultant Dave Dewey
Ref 58563

A leading provider of roadside assistance who represent a number of brands are now looking to add empathetic Customer Service Advisers to their team in Croydon.

 

The Opportunity

If you are currently working in a Customer Service environment, whether that be in retail or an office environment, then this could be the next challenge that you are looking for.

 

You will be working a shift pattern, which does involve nightshifts based on an 8 week rota, to provide a high level of service to the end user when their vehicle has broken down. With these vehicles being newly purchased you will need to demonstrate a high level of empathy to the customer, when they will be frustrated, with the ability to gain all of the information required from the customer in order to help them in a timely and efficient manner.

 

Although this role does require you do work a shift pattern, which will include weekends and bank holidays, this will also present you with the opportunity to increase your earnings.

 

What’s needed for me to be considered?

 

  • Previous experience in a customer service capacity 
  • An empathetic and understanding approach
  • The ability to gain and input accurate information to help the customer

 

What next?

Apply today to be considered for this opportunity.  If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client.  In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

 

Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.