Newcastle Under Lyme
Location: Hybrid role in Newcastle under Lyme
Salary: £20,500pa – £25,000pa DOE
Working Hours: Monday – Friday, 7.5 hours per day, with a 1-hour lunch, 37.5 hours per week
Are you an experienced Claims Handler seeking a team that stands out from the industry norm? With a leadership team boasting over 100+ years of combined claims experience, we’re here to help you excel, diversify across insurance products, and guide you through industry qualifications.
Why Join Us:
- Join a team of award finalists experiencing an exciting period of growth.
- Opportunity for cross-skilling and professional development.
- Benefit from the mentorship of our seasoned TPA leadership team.
As a Claims Handler with us, you will:
- Manage a caseload of insurance claims across a diverse client portfolio.
- Oversee all aspects of the claim process from initiation to resolution.
- Be the primary point of contact for customers, clients, and suppliers, ensuring exceptional service delivery.
- Play a pivotal role in shaping the customer’s journey through the insurance claims process.
- Engage with clients, customers, and suppliers through various channels including email, phone, and our custom messaging service.
Additionally, as a senior member of the team, you may be entrusted with leadership responsibilities such as managing a region of surveyors or making critical decisions in triaging claims and appointing suppliers to ensure the best outcomes for customers and cost control for the insurer.
Qualifications & Experience:
- Previous customer service experience with a track record of preventing and resolving complaints.
- Prior experience in the Household Insurance sector.
- Proficiency in Buildings Insurance for Claims Handlers, Technical Modules, or equivalent qualifications gained on the job.
- Strong IT skills encompassing Microsoft applications and proficiency in using bespoke software.
- Excellent communication skills both written and verbal.
- Exceptional organizational abilities.
If you’re an experienced Claims Handler looking for a dynamic and growth-oriented environment, we invite you to apply. Join us in redefining the norms of the insurance industry.