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Claims Handler TPA


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Newcastle Under Lyme

Salary £20500 - £25000

Recruiter Managing This Role

Location: Hybrid role in Newcastle under Lyme 

Salary: £20,500pa – £25,000pa DOE

Working Hours: Monday – Friday, 7.5 hours per day, with a 1-hour lunch, 37.5 hours per week

Are you an experienced Claims Handler seeking a team that stands out from the industry norm? With a leadership team boasting over 100+ years of combined claims experience, we’re here to help you excel, diversify across insurance products, and guide you through industry qualifications.

Why Join Us:

  • Join a team of award finalists experiencing an exciting period of growth.
  • Opportunity for cross-skilling and professional development.
  • Benefit from the mentorship of our seasoned TPA leadership team.

Key Responsibilities:

As a Claims Handler with us, you will:

  • Manage a caseload of insurance claims across a diverse client portfolio.
  • Oversee all aspects of the claim process from initiation to resolution.
  • Be the primary point of contact for customers, clients, and suppliers, ensuring exceptional service delivery.
  • Play a pivotal role in shaping the customer’s journey through the insurance claims process.
  • Engage with clients, customers, and suppliers through various channels including email, phone, and our custom messaging service.

Additionally, as a senior member of the team, you may be entrusted with leadership responsibilities such as managing a region of surveyors or making critical decisions in triaging claims and appointing suppliers to ensure the best outcomes for customers and cost control for the insurer.

Qualifications & Experience:

  • Previous customer service experience with a track record of preventing and resolving complaints.
  • Prior experience in the Household Insurance sector.
  • Proficiency in Buildings Insurance for Claims Handlers, Technical Modules, or equivalent qualifications gained on the job.
  • Strong IT skills encompassing Microsoft applications and proficiency in using bespoke software.
  • Excellent communication skills both written and verbal.
  • Exceptional organizational abilities.

If you’re an experienced Claims Handler looking for a dynamic and growth-oriented environment, we invite you to apply. Join us in redefining the norms of the insurance industry.

#LI-VB1 #LI-Hybrid

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