Business Quality Controller
In this exciting new role you will undertake file reviews and act as a quality filter for all files submitted, in conjunction with the Business Quality Manager, to ensure that the advice provided meets business and regulatory requirements.
You will help manage a pre-approval process for High Risk advice areas such as Drawdown, EIS, VCTs and BPR solutions. Assist with the management of complaint investigations and outcomes.
Key Responsibilities & Main Tasks
Review an appropriate number of pre and post advice files in line with the firms’ training and competence scheme and provide constructive feedback to the advice teams
Chase any missing information and remedial action from advice teams within agreed timescales
Identify key areas for development in the advice teams from file reviews and recommend training to address any knowledge and skills shortfalls to the T&C supervisors
Assist with complaint investigations and liaise with the Financial Ombudsman Service as and when required
Provide additional technical and regulatory support to advice teams where needed on the provision of advice
Maintain awareness of Regulatory developments which may have an impact on the business
Identify any issues which may adversely affect the business, escalate to Head of Risk and
Compliance as and when necessary
Develop and maintain a solid working knowledge of all relevant product ranges, service
providers, investment platforms and FCA Principles and Rules.
Assist with the preparation and review of management information for monthly board meetings
Compile file review reports as and when requested and required by the Business
Provide information for FCA Gabriel reporting purposes
Assist with maintenance of suitability report templates, ensuring they are up to date and compliant
Assist with requests for additional wording for the reports
Undertake any projects relating to the role or Risk and Compliance Team as necessary
Experience and Skills:
Ideally you will have a background in a similar role with Financial Services qualification too.
Demonstrable knowledge and/or experience of file reviews and file review processes
Experience of delivering accurate and relevant information in an appropriate and timely manner
Experience of the Enable back office system
Experience of cashflow modelling
Skills & Qualifications:
Good technical knowledge with minimum qualification of DipPFS or equivalent and ideally working toward APFS or equivalent
Good working knowledge of FCA Principles and conduct of business Rules
Good understanding of the Financial Planning process
Synonyms: Business Quality Controller, Compliance
If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career