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Business Quality Controller

  • Shortlist
Location BATH , Somerset
Sector Financial Services
Salary £35,000 - £45,000 Per Annum
Type Permanent
Consultant Alex Russon
Ref 48146

In this exciting new role you will undertake file reviews and act as a quality filter for all files submitted, in conjunction with the Business Quality Manager, to ensure that the advice provided meets business and regulatory requirements.

You will help manage a pre-approval process for High Risk advice areas such as Drawdown, EIS, VCTs and BPR solutions. Assist with the management of complaint investigations and outcomes.


Key Responsibilities & Main Tasks

Review an appropriate number of pre and post advice files in line with the firms’ training and competence scheme and provide constructive feedback to the advice teams

Chase any missing information and remedial action from advice teams within agreed timescales

Identify key areas for development in the advice teams from file reviews and recommend training to address any knowledge and skills shortfalls to the T&C supervisors

Assist with complaint investigations and liaise with the Financial Ombudsman Service as and when required

Provide additional technical and regulatory support to advice teams where needed on the provision of advice

Maintain awareness of Regulatory developments which may have an impact on the business

Identify any issues which may adversely affect the business, escalate to Head of Risk and

Compliance as and when necessary

Develop and maintain a solid working knowledge of all relevant product ranges, service

providers, investment platforms and FCA Principles and Rules.

Assist with the preparation and review of management information for monthly board meetings

Compile file review reports as and when requested and required by the Business

Provide information for FCA Gabriel reporting purposes

Assist with maintenance of suitability report templates, ensuring they are up to date and compliant

Assist with requests for additional wording for the reports

Undertake any projects relating to the role or Risk and Compliance Team as necessary


Experience and Skills:

Ideally you will have a background in a similar role with Financial Services qualification too.

Demonstrable knowledge and/or experience of file reviews and file review processes

Experience of delivering accurate and relevant information in an appropriate and timely manner

Experience of the Enable back office system

Experience of cashflow modelling


Skills & Qualifications:

Good technical knowledge with minimum qualification of DipPFS or equivalent and ideally working toward APFS or equivalent

Good working knowledge of FCA Principles and conduct of business Rules

Good understanding of the Financial Planning process


Synonyms: Business Quality Controller, Compliance


If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career