2nd Line Support Engineer

  • Shortlist
Location London , Greater London
Sector Information Technology
Salary £30,000 - £32,000 Per Annum
Type Permanent
Consultant Jacob Peters
Ref 57222

The Client:

The opportunity for a Tier 2 Technical Support Engineer role based in London has arisen for an award-winning Cloud Managed Service Provider. This is a growing company that is doubling its size year upon year, they are looking for the right candidate that’s wanting to be challenged, inspired and wanting to grow with the company.

In return you will be rewarded with a competitive salary, a great pension, birthday lunches, discounted gym and Health Cover.

The Opportunity:

Our Client is looking for an individual who is experienced in 2nd Line Support and wants to implement more field-based support as well as office-based support. This role will see the successful candidate working between multiple client and customer sites within the London area. You will be an escalation point for their customers that couldn’t get their request resolved at Tier 1, this will mean meeting the service level agreements via support lines, live chats and online self-service portals.

What’s needed for me to be considered?

  • Microsoft Windows 7/8/10
  • Office 365, Exchange and Azure.
  • Active Directory.
  • Networking
  • Virtualisation software.

What next?

Apply today to be considered for this opportunity.  If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client.  In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.

Job Synonyms:  2nd Line Support, Desktop Support, Technician, Tier 2 Support.