1st Line Support (Birmingham)
An Excellent new opportunity to join an award winning Technology company in an exciting time of growth. Providing technical support both internally and to external customers this is a varied role covering Desktop software and hardware as well as mobile/tablet support
The successful 1st Line support analyst will be the port of call for customers and colleagues experiencing issues over the phone and via email.
Issues will need to be fixed or reported quickly and professionally and where necessary escalated To escalate issues to 2nd or 3rd Line Analysts
You will develop and maintain excellent relationships with customers and offer tailored professional advice and support to become a trusted source.
You will also have the opportunity to continue personal professional development through training on relevant product and business knowledge.