1st / 2nd Line IT Support

1st/2nd Line Support Technician – London (Hybrid)

A great opportunity for an experienced IT support professional to provide 1st and 2nd line technical support, ensuring the smooth operation of IT systems across a dynamic business environment. This role involves troubleshooting hardware and software issues, managing the IT helpdesk, maintaining network systems, and assisting users with equipment and applications.

Key Responsibilities:

• Provide 1st and 2nd line technical support for desktops, systems, and software/hardware incidents.
• Diagnose and resolve technical issues, offering solutions and workarounds.
• Manage and maintain the IT helpdesk.
• Perform routine network maintenance.
• Set up and manage user accounts and groups.
• Configure, distribute, and administer company equipment for new and existing staff.
• Install, maintain, and support new applications.
• Ensure compliance with IT policies and procedures.
• Maintain professionalism and strong communication with colleagues and suppliers.
• Assist with additional tasks as needed by senior management.

Experience & Education:

• Minimum 2 years’ experience in IT support roles.
• Basic understanding of the London Market (preferred).
• A–C grade in IT-related A-Levels or equivalent qualifications.

Technical Knowledge & Skills:

Essential:

• Windows 10/11 Pro – Administration & Support
• Windows Server 2012–2019 – Administration & Support
• Office 365 Exchange Management Console – Administration
• Active Directory experience
• Remote Desktop knowledge
• Willingness to travel to other group sites

Desirable:

• Helpdesk Management experience
• Windows 8 Pro – Administration & Support
• Network troubleshooting (TCP/IP, WAN/LAN)
• iOS and Android OS setup & administration

Key Competencies:

• Strong time management skills to meet deadlines.
• Ability to build and maintain relationships with staff and external suppliers.
• Excellent verbal and written communication.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent documentation skills.
• Proactive approach to IT improvements.

This role is ideal for a technically skilled, proactive individual looking to develop their expertise in IT support within a fast-paced, evolving environment.

Would you like any refinements?